MPS Studio / Ongoing Product Support
Reliable maintenance and guaranteed engineering capacity.
Launch is only the beginning of a digital product's operational life. We provide proactive monitoring, security updates, bug fixes, and continuous capacity to keep your software fast, secure, and current.
Support Coverage
Proactive Operational Management
24/7 Infrastructure & Uptime Monitoring
Continuous tracking of API availability, server health, memory limits, and error rates with automated alerts.
Security Patching & Vulnerability Scans
Proactive dependency upgrades, framework updates, SSL certificate rotation, and vulnerability remediation.
Automated Backups & Disaster Recovery
Daily geo-redundant database backups with tested point-in-time recovery protocols.
Guaranteed SLA Response Times
Guaranteed incident response windows based on severity level, from critical outages to minor requests.
Dedicated Monthly Engineering Hours
Reserved monthly developer capacity for continuous feature enhancements, UI adjustments, and optimizations.
Transparent Monthly Reporting
Detailed logs of system uptime, resolved tickets, completed updates, and future roadmap recommendations.
Support Retainer Tiers
Predictable Monthly Retainers
Foundation SLA
Stable production apps requiring monitoring and essential maintenance.
- 24/7 automated uptime & server monitoring
- Monthly security & dependency updates
- Automated daily database backups
- Next-business-day response SLA
- 5 hours dedicated developer capacity
Growth SLA
Active digital products with continuous user growth and evolving features.
- Real-time synthetic transaction monitoring
- Bi-weekly security audits & library patching
- 4-hour critical incident response SLA
- Database performance & query tuning
- 20 hours dedicated engineering capacity
Enterprise Dedicated
Mission-critical applications, large organizations, and complex infrastructure.
- 1-hour 24/7 incident response SLA
- Dedicated senior engineering lead
- Multi-environment CI/CD management
- Quarterly compliance & penetration testing
- Custom reserved monthly engineering capacity